Only Black Patent Leather Pumps or Sling Back 6 and a Half Wide

Climate Neutral Option

At Mytheresa we always strive to find environmentally friendly solutions for a luxury shopping experience.

You can help offset the carbon emissions of packaging, delivery, and potential returns from your order with a contribution to Climate Partner. They are our chosen independent partner and recognized expert in climate protection. The contribution is in addition to Mytheresa's commitment to operate carbon neutrally. You can find more information about Climate Partner and the project you support here.

With a contribution of €0,25, you are helping this Gold Standard-certified project whose work offsets the environmental impact of your order. Together we can actively contribute to achieving the UN's Sustainable Development Goals (SDGs). Simply order as you always have, and, when choosing your preferred delivery method, you can select the climate neutral option to help offset your carbon emissions. Please note that your climate neutral contribution helped offset the carbon emissions of your order (packaging, shipment, and returns). In the case of returns, it is non-refundable. Further information can be found in our Terms and Conditions.

Packaging

Your purchase will be shipped in environmentally friendly packaging, or you can opt for our signature yellow packaging at no additional cost.

SHIPPING METHODS

Deliveries to Germany are handled by DHL or UPS. All shipments that are sent by Mytheresa are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.

Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once.

We process and send orders during our main service hours, Monday to Friday, from 8:00 am till 8:00 pm CET and Saturday, from 9:00 am till 6:00 pm CET (with the exception of German public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.

*Same Day Munich

Deliveries with Express Courier are available for orders in the Munich municipal area. Your order will be delivered within 3 hours if placed between 8:00 and 15:00 CET from Monday to Friday. If you order after this time, the delivery will be on the following business day. This service is not available on Saturdays, Sundays or public holidays.

**Same Day Stuttgart

Deliveries with Express Courier are available for orders in the Stuttgart municipal area. Your order will be delivered between 19:00 and 22:00 CET on the same day when ordered between 8:00 and 13:00 CET from Monday to Saturday. If you order after this time, the delivery will be on the following business day. This service is not available on Sundays or public holidays.

SHIPPING COSTS AND DELIVERY TIMES

Shipping costs for orders over €300 within Germany are free of charge (standard delivery option only).

Please refer to the chart below for shipping methods as well as shipping costs and delivery times for your destination:

TRACK YOUR STATUS

As soon as we have shipped your order you will receive an email stating the DHL or UPS tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.

MORE DELIVERY COUNTRIES

We deliver to over 130 countries all over the world. If you are looking for information on shipping options and shipping costs for a country that is not shown, please select your destination country here.

Choose destination

Shipped with DHL:

*Same Day München
Zustellungen mit dem Same Day sind ausschließlich im Stadtgebiet München möglich. Für eine Zustellung innerhalb von 3 Stunden bitten wir Sie, Ihre Bestellung von Montag bis Freitag zwischen 8:00 und 16:00 Uhr CET zu tätigen. Wird Ihre Bestellung außerhalb dieses Zeitraumes aufgegeben, wird Ihnen diese am darauffolgenden Werktag zugestellt. Dieser Service ist nicht an Sams-, Sonn- und Feiertagen verfügbar.

**Same Day Stuttgart
Zustellungen mit dem Same Day sind ausschließlich im Stadtgebiet Stuttgart möglich. Für eine Zustellung am selben Tag zwischen 19:00 und 22:00 Uhr CET bitten wir Sie, Ihre Bestellung von Montag bis Samstag bis spätestens 13:00 Uhr CET zu tätigen. Wird Ihre Bestellung außerhalb dieses Zeitraumes aufgegeben, wird Ihnen diese am darauffolgenden Werktag zwischen 19:00 und 22:00 Uhr zugestellt. Dieser Service ist nicht an Sonn- und Feiertagen verfügbar.

Check status of package

Shipped with UPS:

PACKSTATION

In Germany, shipments can be delivered to a "Packstation". Big parcels that do not fit into the chosen box might need to be picked up at a branch of the Deutsche Post and/or DHL Express Station.

Check status of package

EXCHANGES WITHIN GERMANY

We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can exchange any purchases (including reduced items) within 30 days of receipt.

HOW TO EXCHANGE AN ITEM OR AN ENTIRE ORDER

Step 1

Please contact our Customer Service team to reserve the new desired size

Step 2

Using the enclosed Exchange & Returns form, indicate which item(s) you wish to exchange and the reason why

Step 3

Insert the Exchange & Returns form with the item(s) you wish to exchange in the original packaging

Step 4

Close the package securely and attach the label for the exchange shipment to the package

Step 5

Drop the package off at the post office (DHL) or request a pick-up (UPS)

Step 6

Once we have received the package, we will confirm receipt

Step 7

The previously reserved exchange item will be dispatched immediately

EXCHANGE CONDITIONS

• We can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, and have all tags still attached

• It is only possible to exchange the same item for a different size; we cannot exchange items for a different colour or a different item altogether

• Please be aware that we can only exchange the same item for a different size once

• Merchandise must be returned in one package – we reserve the right to refuse multiple returns from one order sent at different times

• Exchange shipments must be made using the same service as for the original delivery (DHL or UPS)

• We can only accept exchanges from the country to which an order was originally shipped, for example, orders delivered to Germany must be returned from Germany. Otherwise, the exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).

• Customised items cannot be returned

For more information about exchanges, please see our terms & conditions.

If you require further assistance or if you have any questions, please contact our Customer Service team.

CALL US

+49 89 127695-101

Available 24/7
In German: Monday through Friday, from 8:00 till 20:00 CET and Saturday, from 9:00 till 18:00 CET*
*Except German public holidays.

Only Black Patent Leather Pumps or Sling Back 6 and a Half Wide

Source: https://www.mytheresa.com/en-de/saint-laurent-viper-90-patent-leather-slingback-pumps-1955269.html

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